Using the Frame Control Panel > Using the Frame — Controller Settings > Upgrading Module Firmware > Upgrading Firmware > Upgrading a Controller Module in Failsafe Mode

Upgrading a Controller Module in Failsafe Mode

In rare circumstances your controller module may boot up in failsafe mode. The most common reason would be if the frame was powered down while the firmware was activating. In failsafe mode, no modules will appear in any slots, and the statuses for the controller will be incorrect.

To repair your controller firmware, follow these steps:

1. On the Configuration tab, select the frame controller and then select Upgrade Firmware.
2. Click Firmware Repository on the left panel, click Transfer Firmware, and then click Browse and select the new firmware package.
3. Click Transfer to load the new alternate firmware.
4. Click Activate Firmware on the left panel.
5. Select the controller module and click Activate Firmware in the top right corner of the screen.

The controller module reboots. When complete, all modules should appear, and all statuses should be correct. The controller is no longer in failsafe mode.

If there are further issues, contact Customer Service.